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Back to Basics: Outputs versus Outcomes
  • Service, Manufacturing

Back to Basics: Outputs versus Outcomes

Publication:
Quality Progress
Date:
July 2008
Issue:
Volume 41 Issue 7
Pages:
pp. 72
Author(s):
Westcott, Russell T.

Abstract

Two key factors are often overlooked when the term deliverables is used to specify tangible things produced by a project. Projects include two kinds of outputs: tangigle things the project intends to produce. The other is tangible plans, measurements, tracking processes and status reports that pertain to planning, managing and closing the project.

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