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Back to Basics: In the Loop
  • Open Access

Back to Basics: In the Loop

Publication:
Quality Progress
Date:
December 2016
Issue:
Volume 49 Issue 12
Pages:
pp. 80
Author(s):
Barsalou, Matthew
The copyright of this article is not held by ASQ.

Abstract

The use of an 8D report can help organizations easily track the status of customer complaints. This type of report is named after the eight disciplines (or steps) that must be taken when managing a customer claim. When back your customers after an error by showing your organization can handle problems quickly, thoroughly and with transparency.

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