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An Evolving Ecosystem
  • Healthcare

An Evolving Ecosystem

How creating an environment of standard work helped one health system improve the safety and effectiveness of patient care

Publication:
Quality Progress
Date:
December 2022
Issue:
Volume 55 Issue 12
Pages:
pp. 66-73
Author(s):
Bedgood, Casey
Organization(s):
Navicent Health, Macon, GA

Abstract

The only constant in today’s world is change. Markets change, customer needs change and internal operations must evolve. Organizational culture must follow suit, or the changes won’t last. The only way to change the culture and add long-term value is to create standard work so your organization can meet and exceed customer expectations consistently. The author outlines a case study about how Navicent Health’s Office of Accreditation led the enterprise toward an ecosystem of standard work and zero waste.

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