Abstract

When approaching any type of digital transformation (DT) initiative, an organization must take a complete picture of its operations—beyond the technology—and assess how its suppliers and supply chain network could be affected. DT must be approached strategically. A proper understanding of the business ecosystem, the organization’s bargaining power and the motives of its suppliers is essential for building a partnership that supports the transformation. The authors provide recommendations on how quality managers must evaluate their organization’s operations and thoroughly plan for the DT and the impact of this change on its suppliers, business and customers.