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3.4 per Million: Integrating Inputs

3.4 per Million: Integrating Inputs

Publication:
Quality Progress
Date:
January 2011
Issue:
Volume 44 Issue 1
Pages:
pp. 64-66
Author(s):
Breyfogle, Forrest W. III
The copyright of this article is not held by ASQ.

Abstract

It seems that most organizations focus on addressing immediate issues without considering similar issues that other customers could have and simply choose not to write the CEO. What organizations need is a system to capture and analyze all sources of VOC inputs. This information—which can include comments from social networks—can be valuable to an organization when deciding on improvement areas.

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