ASQ/ANSI/ISO 10004:2012: Quality management - Customer satisfaction - Guidelines for monitoring and measuring
- Customer satisfaction
- monitoring and measuring
ASQ/ANSI/ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ASQ/ANSI/ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.