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ASQ/ANSI/ISO 10004:2012: Quality management - Customer satisfaction - Guidelines for monitoring and measuring

ASQ/ANSI/ISO 10004:2012: Quality management - Customer satisfaction - Guidelines for monitoring and measuring

PDF, 42 pages, Published 2014
Dimensions: 81/2 x 11
Item Number: T993E

Member Price: $138.00

List Price: $173.00
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Keywords

  • Customer satisfaction
  • monitoring and measuring

Description

ASQ/ANSI/ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

ASQ/ANSI/ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.