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ASQ Global State of Quality Research: Quality Training and Competencies
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ASQ Global State of Quality Research: Quality Training and Competencies

ASQ, APQC

PDF, 3 pages, Published 2013
Item Number: T968E

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List Price: $29.00
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Keywords

  • Global State of Quality
  • ASQ
  • APQC

Description

For many organizations that have evolved the quality management system from being simply compliance-driven to one that is focused on creating customer value, a large part of the success was attributed to the people having the required competencies to meet or exceed performance expectations. According to the "ASQ Global State of Quality Research: Discoveries 2013" report, there is a wide range of practices related to quality training and competency development that organizations can utilize to support the continuous improvement of the quality process itself.

This Spotlight is the third in a series addressing questions such as these to uncover data, real-world examples, and insights into quality topics identified in the Global State of Quality Research up to this point. These reports will provide you with insights from both survey data analysis and conversations with quality leaders throughout the world whose organizations have implemented mature quality practices.