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ASQ/ANSI/ISO 10004:2012: Quality management - Customer satisfaction - Guidelines for monitoring and measuring (e-standard)

ASQ/ANSI/ISO 10004:2012: Quality management - Customer satisfaction - Guidelines for monitoring and measuring (e-standard)

PDF, 40 pages, Published 2012
Item Number: T933E

Member Price: $138.00

List Price: $173.00
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Keywords

  • customer satisfaction

Description

This International Standard provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

This International Standard is intended for use by organizations regardless of type, size or product provided. The focus of this International Standard is on customers external to the organization.