- Baldrige Criteria
- Continuous improvement
- Benchmark objectives
- Employee engagement
- Workforce alignment
The definitive guide to implementing Baldrige Criteria in any organization—from the team that coached multiple Malcolm Baldrige Award winners
For organizations in both the public and private sectors, the coveted Malcolm Baldrige National Quality Award is the gold standard to which all leaders aspire. This action-ready guide from the renowned experts at BaldrigeCoach Inc., introduces leaders to the Baldrige Criteria and shows how to use the highest standard of excellence to drive performance results.
This proven program provides a complete framework for continuous improvement, with a focus on benchmark objectives, employee engagement, and workforce alignment. Featuring CEO interviews and insights, it’s a master class in succeeding and leading—the Malcolm Baldrige way.
- A must-read for business leaders, managers, and companies interested in implementing Baldrige Criteria and earning the prestigious Baldrige Award.
- Authors have worked with 17 Baldrige Award winners, 35 State-Level recipients, and 8 AHCA Gold National Quality Award winners
- BaldrigeCoach clients include Lockheed Martin, Boy Scouts of America, PriceWaterhouseCoopers – Washington Federal Practice, and others in small business, education, and healthcare
Kay Kendall (Richardson, TX), is a principal and CEO of BaldrigeCoach, a professional consulting firm focused on helping organizations achieve exceptional performance. She spent more than 20 years as a quality executive leading large-scale change initiatives across diverse industries, including aerospace, semiconductor automation equipment, computers and storage devices, and pharmaceuticals. In addition to her background as a Lean Six Sigma Master Black Belt, Kay has extensive experience using the Baldrige Criteria, the Balanced Scorecard, Hoshin Kanri, and benchmarking to deliver superior results.Glenn Bodinson, FACHE (Richardson, TX) spent 24 years with AT&T (Western Electric and Lucent Technologies). He then founded BaldrigeCoach in 1989 to help organizations become more productive, profitable, and fun places to work through the power of Performance Excellence. As a Vice President with the Hogan Center, Glenn coached clients through a two-year program centered around creating an organizational culture of continuous improvement. Hogan Center clients went on to win five Baldrige Awards. Glenn is a Six Sigma Black Belt and Fellow of the American College of Healthcare Executives (FACHE).