Conflict at a Glance Memory Jogger
Conflict will find you, whether you’re ready and equipped to handle it, or not! Don’t leave it to chance how you deal with your everyday disagreements, long-established rifts, and out-and-out battles. A quick read from Conflict at a Glance! will help you understand common types of conflicts, body language, ineffective and effective dialog, and the power of good listening skills. You’ll learn the simple steps of a conflict management approach, whether you are cultivating a new mindset and way of interacting as a supervisor or as a member of a team or community group, or if you are mediating a dispute between other people.