The goal is to systematize innovation in your company--and Customer Focused Process Innovation takes you step-by-step through the details to accomplish this goal.
With Hamme as your guide, you'll transform your organization into a Process Focused Enterprise--one in which organizational silos, command-andcontrol management, guesswork, and information inadequacies cease to exist--and where intuitive, simplified, fact-based, customer-connected, efficient approaches are the rule, not the exception.
Customer Focused Process Innovation shows you how to:
- Assess your current operational capabilities by visually depicting work streams and building a conceptual blueprint from your core value chain to the end consumer
- Drive customer-focused improvements by building rich feedback loops from the front lines and by actively managing the customer's processes
- Implement a powerful new system that embeds process management practices to ensure every process delivers the greatest financial benefit