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Beyond Heroes

Beyond Heroes

A Lean Management System for Healthcare

Kim Barnas

Hardcover, 200 pages, Published 2014
Dimensions: 6 x 9
ISBN: 978-0-98488-482-7
Item Number: P1560

Member Price: $35.00

List Price: $35.00
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  • Lean Management
  • healthcare


Beyond Heroes explains how the ThedaCare Health System, based in Northeast Wisconsin, transformed their culture by redesigning their system of daily management.

Hospitals have long relied on heroics to save the day – on one brilliant nurse or physician to fix the problem at hand. The result is a lot of people rowing in opposite directions, putting safety and quality at risk while increasing costs. This is the story of an organization breaking that habit.

Beyond Heroes shows the reader, step by step, how ThedaCare teams developed their management system, using the stories of its doctors, nurses and administrators to illustrate. The book explores each of the eight essential components of the lean system:

  • Team Huddles
  • Managing to Established Standards
  • Problem Solving
  • Transparency
  • Advisory Teams
  • Scorecards
  • Standard Work for Leaders
  • Physician’s role in a Business Performance System

    What you will learn about a lean management system:

  • Create and sustain a system of continuous improvement aligned with strategic goals
  • Cascade information effectively throughout the organization
  • Implement a system where employee coaching and mentoring can occur on a daily basis
  • Build standard work for executives in gemba to support daily continuous improvement