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The Process Improvement Handbook
The Process Improvement Handbook

The Process Improvement Handbook

A Blueprint for Managing Change and Increasing Organizational Performance

Tristan Boutros, Tim Purdie

Hardcover, 416 pages
Dimensions: 7 x 10
ISBN: 978-0-07181-766-0
Item Number: P1530

Member Price: $98.00

List Price: $98.00
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  • Process improvement
  • Process-Oriented Architecture (POA)


Today’s business environment demands faster responses, better service, and increased agility. The Process Improvement Handbook reveals how to design effective process improvement structures, organizations, and cultures to meet those needs. Focusing on specific process improvement knowledge areas, this practical work establishes the foundation required to create, maintain, and measure processes while equipping practitioners with the necessary skills to deliver consistent, successful outcomes. This definitive resource introduces a body of knowledge for anyone looking to improve their operating environment. The result is process self-sufficiency, extensibility, sustainability, higher quality, and overall speed that increases competitive advantage. The principles explained in this book encapsulate everything needed to be more “process mature,” and to enable process excellence from start to finish.