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Customer 3D

Customer 3D

A New Dimension for Customers

Bill Self

Softcover, 234 pages
Dimensions: 6 x 9
ISBN: 978-0-98539-080-8
Item Number: P1499

Member Price: $21.95

List Price: $21.95
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Keywords

  • Customer satisfaction
  • service

Description

A new style of leadership is emerging, one that resonates deeply with customers and leads to stronger customer loyalty. It is revolutionary and sets the organizations that practice it far above the average players in the eyes of their customers. In addition, it is more sustainable because it is a unifying force for all activities within the corporate culture.

The traditional explanations of customer service and competitive behavior are proving inadequate. Instead, a strategy that embraces the Customer 3DTM system is moving organizations beyond product-centricity to customer-centricity.

A rebirth of business spirit and high purpose is underway. High-performing companies are transforming their cultures by focusing on customer-centricity (needs) and a new energy is emerging in their internal organizations. This expansive thinking manifests itself in greater innovation, empowerment and freedom for employees and positive economics from a premium position in the markets served. Because it is unique, it creates an attraction for customers that ask Why would I go anywhere else?

The Customer 3DTM approach takes organizations to a new dimension of working with customers. It is driven by proactive design that is natural and flexible. It is creating powerful customer connections, based on a future that does not accept the status quo. And it is sustainable because it has a built-in adaptability that replaces silos with responsiveness to the success of the customer.