The business world has changed dramatically since 1997. With the pace of technological, competitive, and social change increasing at an amazing rate, the difference between winning and losing today lies in a company’s ability to adapt and stay focused. Rapid Realignment
gives you the insights and tools you need to ensure that strategy, customers, processes, and people work seamlessly together in the service of customers and that they continually realign in the face of change. The authors provide everything you need to know about:Engaging employees at every level with the “Main Thing” of your businessLinking strategy and organizational processesBringing the customer voice inside your company through social mediaUsing social media and digital technology to quickly identify points of misalignment at any levelCreating the “Enterprise Effect”
Case studies from a broad array of companies, including FedEx, Quest Diagnostics, the U.S. Navy, Dana Farber/Children’s Hospital Cancer Center, Farmington Bank, and others clearly illustrate the authors’ methods, demonstrating that they work in any industry.
Rapid Realignment provides a practical blueprint for “wowing” customers and reaching peak organizational performance—no matter what today’s turbulent world throws your way.