- Baldrige award criteria
- pocket guide
This guide is divided into two parts. Part I, a question and answer section, provides the answers to the questions most commonly asked about the Award and the Criteria. Part II provides a brief explanation of each of the 18 items in the Baldrige Criteria and lists the characteristics of organizations that excel in each of these 18 items. If the material in this quick reference guide sparks your interest in the Baldrige Criteria or the Malcolm Baldrige National Quality Award, you can obtain more information from the sources listed at the end of the book.