- Baldrige Quality Award
- Malcolm Baldrige
- site visit
Written in an easy-to-read format by one of the best-known authorities on the Baldrige Criteria, Mark Graham Brown, it continues to be the most recognized reference in the field. The book provides a clear and concise explanation on how to prepare for a site visit, its purpose, what the Baldrige examiner looks for, and the questions typically asked during a visit.
This definitive reference details, in simple and straightforward language, every category, examination item, and area to address.