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A Manager's Guide to Crisis Leadership, 2nd edition

Bruce T. Blythe, Kristen Noakes-Fry

PDF, 400 pages
Dimensions: 6 x 9
ISBN: 978-1-93133-269-9
Item Number: P024E

Member Price: $32.99

List Price: $32.99
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  • Risk management
  • crisis leadership


Puts you in the middle of a fast-breaking crisis, demonstrating what a top-notch leader would say and do at every turn, and then helps you apply lessons learned from the simulation to design a real-world crisis response plan. New, expanded 2nd Edition.

This expanded second edition of Blindsided is now uniquely two-books-in-one: it covers both Crisis Response and Crisis Preparedness -- and models what great Crisis Leadership looks like during each process.

The author thrusts you into the middle of a riveting, fast-breaking crisis, demonstrating what a top-notch leader would say and do at every turn. He then guides you in applying lessons learned from the simulation to design a real-world crisis preparedness program and written plan. Blythe’s emphasis throughout is on the often-neglected human side of crisis management – going beyond protecting tangible assets and instilling principled concern for human well-being into every decision.

Based on 30 years’ experience with what works, Blythe includes practical forms, checklists, case studies, real-life examples, glossary, index, discussion questions, and other take-and-use tools, including:

  • Chapter action checklists – A Quick Response Guide called by users “worth the price of the book.”
  • Unique guide addressing victims’ families - dos and don’ts for communicating tragic news with empathy and dignity in person or through trained representatives.
  • Incident management checklists for 9 major crises – accidental deaths, aircraft crash, chemical/toxic exposure, civil unrest, earthquake, explosion/fire, flood, kidnap/ransom, and active shooting, plus 20 other risks.
  • Dynamic case studies, practical examples, engaging discussion questions – to effectively prepare yourself and your team.

    Your next crisis will happen when least expected, but with Blythe’s guidance, you’ll never again be blindsided!

    Bruce T. Blythe is a global crisis management consultant, clinical psychologist, executive coach to Fortune managers; owner/chairman of three companies providing crisis management services, and speaker at 50 conferences worldwide each year.

    “Blythe’s book is different… a step-by-step guide to process excellence…a veritable encyclopedia of crisis leadership, rich in strategic insights, invaluable for any leader.”

    --Daniel Diermeier, IBM Professor of Regulation and Competitive Practice,Kellogg School of Management, Northwestern University

    "Blindsided offers practical, down-to-earth advice in dealing with crises…. an excellent book which outlines step-by-step procedures on how to manage crisis situations and minimize fallout on organizations while keeping a moral compass. It is a must-have in a crisis manager's reading list, and an essential companion to a business continuity plan."

    --Lyndon Bird, Technical Director, The Business Continuity Institute

    "I can personally attest to the value of the crisis management system that Bruce Blythe outlines in Blindsided. With such a system in place, I have seen the people at a company work through a major crisis together to become a stronger, more compassionate organization."

    --Luke R. Corbett, Former Chairman and Chief Executive Officer, Kerr-McGee Holdings, Inc.;Member, Board of Directors, OGE Energy Corp.