- Cost of quality
Deadly workplace violence may grab headlines, but in this dynamic new business book Dr. Vali Hawkins Mitchell cautions C-Suite Executives and Line Managers that ignoring the impact of employee emotions in the workplace is a recipe for disaster. "The effects of emotions in the workplace are significant and measurable," she warns, emphasizing it's your fiscal responsibility to realize that emotions cost your company money! Managing emotions cannot be the sole domain of the HR Department. Everyone up and down the organization can benefit from learning how to productively manage and channel workplace emotions.
This important new book in the rising field of Emotional Continuity Management (ECM) clearly outlines how emotionally-charged situations, when mismanaged or unaddressed, can have a calculable, direct impact on the fiscal bottom line.
Dr. Vali, a Certified Traumalogist, coins the term "emotional tornado" to describe the cumulative effect of escalating, emotionally-charged human energy as it develops a life of its own with the potential for rampant destruction. Caused by circumstances in a person s private or work life, an individual s emotions have the potential of spinning out of control. Financial costs to the organization can range from simple to profoundly complex - ultimately affecting productivity, company loyalty, absenteeism, healthcare costs, and managerial time, all of which contribute to a toxic work environment.
In this book, you will learn that it's critical for today's executives to:
You will learn that it's possible and necessary to:
And you will learn how to:
In a particularly powerful chapter that details how to manage emotionally charged events, Dr. Vali compares the escalating workplace tension caused by two violent co-workers to her own onsite experience counseling victims of 9/11, Hurricane Katrina, and the Indonesian Tsunami: "Walking the halls, I saw, felt, and heard the disruptive effect of two workers on 600 people. It was like experiencing the rubble of any other disaster. People took sides, hid, ran, overworked, underworked, ate too much, drank more, complained more, went silent, quit. I became sensitized to the differences between small gusts of emotions with no power and those with catastrophic force."