- Insights on Excellence
- organizational excellence
Change is constant. But the rate of change has rapidly accelerated, amplified by near-instant communication technologies, vast amounts of data, and the ability to show immediate results and impacts. The application of quality methodologies has become ubiquitous throughout all industries – no longer limited to processes involved in sectors more traditionally considered “quality focused,” such as Manufacturing. Even the language and terminology to describe quality have evolved within industries, with systems transforming to focus on end-to-end delivery, waste reduction, or goals for carbon neutrality. Organizational, professional, and stakeholder needs all have rapidly evolved to reflect changing business conditions.
To help navigate these changes, this third edition of our Insights on Excellence® (IoE) Executive Brief features the latest key findings on areas organizations told us they feel they need to improve: leadership, workforce development, and technology's impact on performance. New for this 2022 IoE Executive Brief, ASQE is pleased to feature results from the latest IoE category: Environmental, Social and Governance, or ESG. Quality is crucial in achieving successful ESG practices in any industry, with quality methodologies like systems-thinking, risk assessment, effects on communities, regulatory compliance, and environmental management leading the movement.
This research, collected in 2022, is based on the views and experiences of 528 executives and quality professionals from global enterprises; it provides insights for both to better understand their role in evolving operational excellence practices.