As demonstrated over the last several years of global disruption, leaders and their workforce must see eye to eye in order to maintain quality while remaining compliant and competitive. In this Insights on Excellence^® Category Study, insights into the workforce from the perspectives of both executives and quality professionals are explored to determine where the two align and where additional focus and efforts may be needed to move forward. By reinvigorating organizational culture with a focus on employee engagement and well-being through a supported training program, leaders can navigate their disrupted workforce and have a positive impact on operations and performance results, now and in the future.

This category study provides a deeper look at significant data and key findings for this category and complements the larger suite of IoE research.