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Business Sustainability
Business Sustainability

Business Sustainability

Going beyond ISO 9004:2018

Alka Jarvis, Paul C. Palmes

Softcover, 240 pages, Published 2018
Dimensions: 6 x 9
ISBN: 978-0-87389-972-7
Item Number: H1547

Member Price: $35.00

List Price: $50.00
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  • business sustainability
  • ISO 9004:2018


Competitive advantage as it existed in the 1970s and 1980s is no longer valid.

Leaders must be ready to adopt the thinking that there is no such thing as long-term competitive advantage anymore, due to the constantly changing landscape, and they will have to repeatedly redefine and redesign business strategies to survive.

ISO 9004:2018 represents a major contribution in the application of sound business and quality management systems practices, but authors Jarvis and Palmes will help you “go beyond” it with the current widely used state-of-the-art technologies and practices described in this book. They have spent years evaluating where mature and successful organizations are heading, whether they are small or large, and are among the group of experts who developed ISO 9004:2018.

Topics covered include disruptive technologies, culture for sustained success, organizational identity, leadership, process management, and more.