A significant and not-to-be-discounted mantra of organizations seeking performance excellence is repeated cycles of improvement that require personal learning by the leader. Over the past six years, the authors have learned much from the many teachers and administrators who have come to learn the way forward. Their trust and openness has allowed the authors to grow (sometimes painfully) through listening and working tirelessly to make improvements to training activities so each could be successful. In rewriting this book, many of the changes have been inspired by these hardworking, well-meaning educators. One thing is clear, the notion of continuous improvement and personal learning means just that: the job is never done. There is always room for improvement, and listening is a key to learning.