- Six Sigma
The CD-ROM included contains all the tools and learning labs mentioned in the book.
"It's a practical user guide to enable healthcare leaders to effectively apply Lean-Six Sigma methodology to realize results in improving strategic business processes."
Morton Plant Mease Health Care
Morton Plant Hospital
"What I found particularly useful was the targeted learning for the organizational leader, with pointers on role and what tasks cannot be delegated to others. Following up with detailed lesson plans and tools to guide discussions and action planning sets this text apart, and helps the organizational leader to have clarity in setting expectations and holding true to the strategic imperative of creating a world-class organization."
"In today’s rapidly changing and challenging healthcare environment, leaders are challenged to focus on aspects that yield quality in both patient care and business performance. In this book, the authors manage to capture the essence of Lean-Six Sigma techniques that will assist senior leaders in developing systems to encourage and execute change designed to propel a good organization to greatness."
Executive Vice President & Chief Operating Officer
Sisters of Charity Providence Hospitals