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The Change Agent's Guide to Radical Improvement

The Change Agent's Guide to Radical Improvement

Ken Miller

Softcover, 312 pages, Published 2001
Dimensions: 8½ x 11
ISBN: 978-0-87389-534-7
Item Number: H1140

Member Price: $36.00

List Price: $60.00
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  • Process Management
  • Product Development and Recall
  • Change Management
  • Quality Management
  • Leadership


What separates excellent organizations from the truly ordinary? What allows some organizations to rapidly change and continually reinvent themselves while others have trouble making even modest improvements? The fundamental ingredient is the presence of change agents. Change agents are individuals who have the knowledge, skills and tools to help organizations create radical improvement. They achieve results through their keen ability to facilitate groups of people through well-defined processes to develop, organize, and sell new ideas. They are the invisible hands that turn vision into action.

The Change Agent's Guide to Radical Improvement is a comprehensive how-to book, packed with all of the information and tools necessary to make any improvement project a rousing success. Its unique methods integrate the best practices in organizational development, team building, voice of the customer, reengineering, problem solving, creativity, innovation, and project management.

The systematic change agent model introduced in this book will help you:

  • Pick the right improvement projects to work on, by diagnosing the real issues effecting the organization.
  • Organize the project so that it has the best chance to succeed, by uncovering the projects success criteria, securing management support, and building the right team.
  • Select the best change process to improve customer satisfaction, reengineer a process, solve a problem or develop a plan.
  • Generate innovative out of the box ideas that dramatically impact the bottom line.
  • Navigate the politics of change; ensuring radical ideas become radical improvements.


    Average Customer Rating:image (5 of 5 based on 1 review)

    "This book is a gem! The author outlines different types of change processes and provides a process for approaching each type. Quality tools are explained in a clear, and user-friendly style. The book is appropriate for someone new to quality and organizational change, but also has a fresh approach and enough information to be valuable to quality professionals. I would recommend it highly!"

  • Eileen Johnson, Minneapolis