- department of transportation
- ISO 9001
- ISO 9001:2008
While written through the lens of a transportation agency applying the ISO 9001 standard, the principles and techniques discussed in this book can be employed in any organization. The pillars of the book are the eight quality management principles of the ISO 9000:2005 standard, and the major requirements of the ISO 9001 standard are explained within the context of these quality management principles.
Many organizations struggle with the proper execution of strategy. The problem generally isn’t the strategy which has been developed, nor is it the employees who have been empowered to implement it. It is a lack of sufficient structure necessary to keep improvement initiatives moving forward. As this book shows, a management system based on the requirements of the ISO 9001 standard can improve the ability of organizations to implement their strategy and achieve their goals.
Author Webinar Series:
Listen in as award-winning speaker and author John Baranzelli walks us through the foundational eight quality management principles of ISO 9000, and how his government agency sucessfully implemented them.
Average Customer Rating: (5 of 5 based on 1 review)
I wish that I had this book 5 years ago when I began working on an ISO certification effort! It is well written and very easy to understand. The analogies are perfect and help to make sense of what can sometimes be a very confusing topic. This is the PERFECT ISO interpretive guide!"