- employee involvement
This book is for anyone who is currently in a position to impact the future of an organization or anyone who hopes to be in position to lead or support such an effort in the future. This includes not only for-profit business enterprises, but any organization. For many, this approach to performance excellence will require a willingness to re-think their approach both to other people and to the workplace. Once you head down this path, everything changes.
The research and concepts in this book are particularly well-suited for the "once burnt, twice shy" crowd who, over the last few decades, have seen an enormous amount of money spent on incomplete "quality solutions": reengineering, Six Sigma, and ISO, to name a few. While all powerful tools, the implementation of them often suffered from a lack of employee involvement and managerial leadership. This book corrects those shortcomings and gives readers all the tools to ensure improvement efforts are effective and sustained.