The Executive Guide to Understanding and Implementing the Baldrige Criteria can also be used as a guide or reference during training courses such as self-assessment and award application writing workshops, continuing education classes, or colleges and universities with business courses that focus on or discuss the Baldrige Criteria. Portions of this book are based on research from a nationwide Delphi study group assembled for the purpose of evaluating the benefits, considerations, and disadvantages of implementing the Baldrige model. This research effort evaluated the steps involved in adoption and implementing the Baldrige Criteria.
So that this book is a complete guide to the Baldrige Criteria, the authors have provided the criteria, outline, and values in appendices for the reader's convenience.
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"A valuable resource for the quality professional. A perfect executive guide -- this accessible book gives you what you need to know without getting lost in the details. Great tips and advice. Highly recommended!"
"…even if you’re not a CEO and merely need to understand what Baldrige is, the benefits of the criteria, the requirements and the resource commitments, this is a good place to start."
in Quality Progress magazine