- Process Management
- Career Development
The first section of the handbook, Quality Basics, begins with the quality principles embodied by the ASQ Code of Ethics. The fundamental elements of a quality system are described by this section. The second section focuses on Problem Solving and Improvement, including such tools as Pareto charts, scatter diagrams, the Plan-Do-Check-Act (PDCA) cycle, quality management, project management, the Taguchi loss function, and Taguchi’s signal-to-noise ratios, concluding with lean tools. To support any effective problem solving and improvement endeavors, the Data Analysis section provides the analytical methods to interpret and compare data sets and model processes. Basic statistics, probability, sampling methods, statistical process control (SPC), basic statistical decision tools, regression and correlation, and Design of Experiments (DOE) are explained in this third section.
Finally, any successful enterprise must understand its Customer-Supplier Relations, the last section of the book. Effective customer-supplier relations are key to high customer satisfaction and the ultimate measure of a company’s worth.