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The Certified Manager of Quality/Organizational Excellence Handbook, Third Edition (e-book)
ASQ product with no image

The Certified Manager of Quality/Organizational Excellence Handbook, Third Edition (e-book)

Russell T. Westcott

PDF, 672 pages, Published 2005
ISBN: 978-0-87389-678-8
Item Number: E1264

Member Price: $25.00

List Price: $25.00
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Keywords

  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • CQM
  • certified quality manager

Description

A newer edition of this book is available.

Management of quality continues to play a significant role in organizations as they struggle to deal with ever increasing complexities and challenges in our fast-paced world. Business success depends on their ability to use a wide range of information to define, plan, implement, and control a variety of complex, interdependent tasks using a finite set of data and decreasing resources. Organizations must develop the critical knowledge, interpersonal skills, technical tools, and management techniques needed in today’s evolving workplace environment.

This handbook provides comprehensive guidance for process improvement, describes tools and techniques to drive change, emphasizes sound management principles that have relevance even beyond the quality field, and can be a primer for new leaders and a go-to manual for experienced professionals.

In addition to being a peerless reference on quality management, this is the most comprehensive preparatory guide for the ASQ Certified Manager of Quality/Organizational Excellence exam. Included in appendices are the Body of Knowledge, an extensive glossary of terms, a list of additional references for further study, 150 multiple-choice practice exam questions, a constructed response practice exam question with examples of responses, and seven other constructed response questions that can be used for practice.