- Baldrige National Quality Program
- Basic Quality
- Quality Management
- Six Sigma
- Total Quality Management
The intent of this book is to develop the concepts of the Twelve Pillars, which support the Six Sigma improvement process, tie this to both the Malcolm Baldrige National Quality Award and lean, and then to cover the areas that should be considered during the implementation of the Six Sigma process. The executive management of every organization must read this book to establish the foundation for the Lean Six Sigma concepts to hold and become part of the operating style of the corporation. The tools discussed in this book are just as applicable to making management decisions based on data as they are for the Black Belts and Knowledge Workers of the process.
Each chapter has a list of questions at the end intended to prod thoughts concerning concepts covered in the chapter.