- Customer Satisfaction and Value
The Customer Care and Contact Center Handbook was written to help managers create and maintain a world-class customer contact center, incorporating the many methods customers may use to contact a company. This guide is ideal for anyone who wishes to understand the parameters of the creation and maintenance of a world-class customer care center, especially those responsible for the formation or overhaul of a contact center.
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"Brilliant. Comprehensive and actionable."
"A fine read. Many great ideas that can be used right away."