| Cart Total:
Accountability Through Measurement
ASQ product with no image

Accountability Through Measurement

A Global Healthcare Imperative

Vahé A. Kazandjian

PDF, 374 pages, Published 2002
ISBN: 978-0-87389-567-5
Item Number: E1133

Member Price: $5.00

List Price: $5.00
Looking to purchase for a course or large group?


  • Healthcare
  • Global Quality


Accountability Through Measurement: A Global Healthcare Imperative looks at the need for healthcare organizations to become more accountable for their performance. The book discusses the necessary mindset, structures, tools, and communication modes needed for healthcare to be accountable to itself, as well as to external audiences, about its own performance. At the heart of this is the need for a greater degree of disclosure, which in turn requires rigorous methods of measurement. This book places the requirement of disclosure at the center of the accountability mandate and presents concrete ways in which performance can be measured, analyzed, communicated, and used toward performance improvement. This approach does not place the responsibility of accountability on the providers only but makes it a joint effort between the providers and recipients.