Library
Books
- The Lean Memory Jogger for Healthcare - MacInnes, Richard L.;Dean, Mark L. (2013)
- Connected for Health - Liang, Louis L., Editor (2011)
- Make Your Clinics Flow with Synchrony - Han, Dennis P., MD; Suneja, Aneesh, MBA (2016)
- 2015-2016 Baldrige Excellence Framework (Health Care) - includes the 2015-2016 Criteria for Performance Excellence - Baldrige Performance Excellence Program at NIST (2015)
- Executing Lean Improvements in Healthcare: A Practical Guide with Real-World Case Studies - Dennis Delisle (2015)
- Blindsided - Blythe, Bruce T.;Noakes-Fry, Kristen (2014)
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Standards
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Articles
- The Shewhart p Chart for Comparisons - Hart, (2006)
- Discretion Advised - Pinkus, Matthew; Adler, Mitchell A., MD; Rieblin, Nancy; (01-Nov-17)
- The Moderating Effect of Gender in Urgent Care Service Satisfaction - Qin, Hong; Boonme, Kittipong; George, Benjamin; Prybutok, Victor; (01-Jul-17)
- Call for Papers - ASQ (01-Apr-17)
- Healthcare Division Chair Update May/June 2016 - Peiffer, Sue (26-May-16)
- Palliative Care and Quality (presentation slides) - Weissman, David E., MD; Jessick, Timothy J., DO (16-May-16)
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Journals
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U.S./Canada