Open Access

Out of Crises: Business Process Management Tools for Turbulent Times

by Mosgaller, Tom

Presented by Tom Mosgaller, Director of Change Management for the Network for the Improvement of Addiction Treatment Services (NIATx) and Past President and Past Chairman of the Board of ASQ..

  • Filetype: flv
  • Publish date: 2009-12
  • Keywords:Process Improvement
Open Access

Excellence in Customer Service: Lean Management in the State of Georgia

by Bibbes, Ted

By employing lean concepts and strong project management practices, OCS has introduced rapid process improvement to more than 3,500 state employees in 10 divisions from four separate state agencies...

  • Filetype: flv
  • Publish date: 2009-11
  • Keywords:Webinar

Process Improvement in the Public Sector: Success Factors

The goal of this research was to identify factors found in successful process improvement efforts in the public sector. The research methodology included field research on a representative set of public sector services...

  • Filetype: doc
  • Publish date: 2008-03
  • Keywords:Process Management

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