Open Access

The Art of Waste: Losing the Farm--recorded webinar

by Jim Bowie

The recording of a webinar presented on December 14, 2011 by Jim Bowie..

  • Filetype: mp4
  • Publish date: 2011-12
  • Keywords:Government,Webinar

Building Performance Excellence Using the National Quality Award Framework

by Verardo,Denzil

The award was given in recognition of its broad use of systems management and continuous process improvement, and its corresponding broad-scale improvements in business results...

  • Filetype: mp4
  • Publish date: 2011-04
  • Keywords:Government,Webinar,Process Improvement
Open Access

Mapping the Road to Success with ISO 9001:2008

by John Baranzelli

PowerPower slides for the webinar: IDOT was the first state transportation agency in the United States to achieve ISO 9001:2000 certification for its major business processes and the agency sustained this achievement by transitioning to ISO 9001:2008...

  • Filetype: pptx
  • Publish date: 2011-01
  • Keywords:Government
Open Access

Why Lean Succeeds in Both the Private and Public Sectors

by Dalal, Adil; Jennings, Bart

The Austin Water Utility has, through various city manager efforts, been involved in continuous improvement efforts since the early 1990s. In 2008, the Austin city manager hired Greg Meszaros from Ft. Wayne, IN as the new director for Austin Water Utility. In 2009, Meszaros initiated a Lean program. The Austin Water Utility designated Bart Jennings to corrdinate the Lean effort. He hired two internal facilatators to conduct improvement projects that have projected a value of $2 million.

  • Filetype: flv
  • Publish date: 2010-06
  • Keywords:Webinar, Government, Lean

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