ASQ - Government Division

State Lean Government Consortium: Helping Each Other Transform Government Service

Abstract: Lean process improvement has been used very effectively by many organizations to improve customer service and to become more competitive. Some governmental organizations have also been using Lean for a while. Various state governmental organizations have been having success with Lean, and these organizations are starting to form a State Lean Government Consortium to leverage the knowledge and resources of these organizations, to help each other transform government services.

This webinar will discuss some of the enhancements that Lean has produced in state government, and will also provide a current status of this Lean Consortium.

Gary Vansuch is Director of Process Improvement for the Colorado Department of Transportation (CDOT). As a member of the CDOT executive team, Gary directs efforts to improve the organization’s operations and to make government more effective, efficient and elegant. He has over 30 years of business improvement and change leadership experience in the energy, financial services and governmental services sectors. Mr. Vansuch has held several leadership positions within ASQ, including Chair of the Service Quality Division and Chair of the Ishikawa Medal Selection Committee. Gary is a Lean Six Sigma Master Black Belt and a Certified Change Management Practitioner. Additionally, he served 6 years with the Malcolm Baldrige National Quality Award program, including 4 years as a Senior Examiner and as a member of the national Case Study Development Team. He has also been a Judge for ASQ’s International Team Excellence Awards, and a Judge for the RIT / USA Quality Cup competition for improvement teams.

Keywords: Process Improvement

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