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Unless noted, books and articles are in English.

Featured Books


ISO 9001:2008 Explained, Third Edition
Charles A. Cianfrani, John E. "Jack" West, and Joseph J. Tsiakals

Process Improvement Using Six SigmaRama
Shankar

ISO Lesson Guide 2008

J.P. Russell and Dennis Arter

The Certified Six Sigma Green Belt Handbook
Roderick A. Munro, Matthew J. Maio, Mohamed B. Nawaz, Govindarajan Ramu, and Daniel J. Zrymiak

More books for international quality practitioners›››

Featured Articles


Don’t Forget the People (PDF, 180 KB)
Integrating principles into people’s behavior is a sure way to successfully implement a business system. Srijayan N. Iyer, principal consultant and general manager, AFOES Consultants, Abu Dhabi, United Arab Emirates and India

Uniform Maker Sews Up Success With Scorecard (PDF, 160 KB)
Clothing manufacturer institutes a balanced scorecard to cut out inefficiencies and iron out problems at its facilities.
Gus Gordon, CEO, Operadora Ganso Azul S.A. de C.V., Merida, Yucatan, Mexico

More articles by and for quality experts around the world›››


Global Quality

As multinational organizations and international outsourcing assume central positions in the business world, quality strategies and concepts are spreading quickly around the world as well. The growing popularity of methodologies such as Six Sigma and international quality management standards demonstrate this growth.

Not all systems and standards can be transplanted from country to country without some adjustments, however. Quality practitioners should be aware of a few enduring challenges to the global progress of quality:

  • Training programs for new methodologies and concepts often do not spread into new geographical areas as quickly as the demand for programs does.
  • Differences in economic conditions such as labor costs, inflation and proximity of raw materials can mean certain improvement efforts and tactics are more suitable to some countries than others.
  • Comprehensive information-sharing, metrics-tracking and documentation systems within multinational corporations must overcome language and communications barriers.
  • Cultural differences in management styles and employee relations mean some team-based initiatives may need to be customized for different countries.

As quality continues to advance around the world, more support organizations have formed to assist practitioners. Countries in Asia, Europe, the Middle East, and North and South America currently have member organizations in ASQ’s WorldPartner program, which establishes partnerships among professional membership societies to meet quality needs worldwide.

Accomplishments include:

  • The creation of ASQ China in the People’s Republic of China.
  • Achievement of a first by ASQ’s members from Costa Rica: They became part of a charter international member unit, a process similar to forming an ASQ section.
  • A change of name for ASQ’s Region 4 to ASQ Canada.

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