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Case Studies from ASQ’s India Community of Practice

Learn about how others in the ASQ India Community of Practice apply quality methodologies, tools and techniques. Read articles by your colleagues in India and share your own stories. Stay involved by joining the community of practice.

India-based Life Insurer Improves Customer Retention Through Six Sigma, Quality Tools
Recognizing the company’s customer retention rate dipped below acceptable levels, Max Life Insurance Company leaders initiated improvement project Unnati to reclaim deeply lapsed policyholders. Using Six Sigma and quality tools, team members identified more than one dozen possible opportunities for agents to improve customer relationships, tripling the retention rate and generating millions in revenue.
May 2014

Reliance Industries Limited Wins Team Excellence Award Competition (PDF, 262 KB)
See how a team from India used quality tools to reduce waste and production costs while creating a cleaner environment.
November 2006.

Six Sigma's Power to Save: A DMAIC Project Reduces Energy Consumption for Visible Savings
A Six Sigma DMAIC project reduced energy consumption levels by 28% and achieved yearly savings of US $122,200 at a radiator manufacturing plant in Pune, India.
January 2005.

Project Leads to $1.65 Million in Annual Savings (PDF, 286 KB)
Improvement needed to meet rising demand for galvanized coils.
November 2004.

Significance of Quality Certification: The Case of the Software Industry in India (PDF, 254 KB)
Results of an empirical study conducted in the software industry in India show that quality certification helps in the implementation of TQM-based quality management programs and has an impact on operational performance.
Quality Management Journal, January 2004.

Six Sigma: The Critical Link between Process Improvements and Business Results
A delivery improvement case study from Pune, India, demonstrates how Six Sigma's focus on the relationships among a project's business Y, customer Y, process Y, and inputs (Xs) can achieve breakthrough results.
October 2003.

Improving Customer Satisfaction through Six Sigma: A Paint Shop Case Study
A paint shop in Pune, India, achieved a fourfold improvement in quality levels in this four-month Six Sigma project.  
February 2003.

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