Financial Services Articles – ASQ

Quality in Financial Services


Learn how to apply the traditional manufacturing methods to financial services. See how your transactional processes differ from manufacturing processes. Understand the future trends for quality in finance, and see how your institution can benefit from them.

  • Lending Industry Mortgages Its Future (PDF, 189 KB)
    It's been more than 20 years since quality requirements were implemented in mortgage lending, and yet the attention paid to those requirements is as lax as it was two decades ago.
  • Delinquency and Default Management (PDF, 215 KB)
    A detailed, step by step program for measuring the output and effectiveness of your default-management group is critical in today’s environment.
  • Quality in Mortgage Lending
    Rebecca Walzak, founder and CEO of Walzak Risk Analysis, discusses the challenges and opportunities of applying quality practices in the mortgage lending environment.
  • Quality Tools in a Service Environment (PDF, 47 KB)
    Mike Nichols, SSMB, discusses the differences in applying Six Sigma in the service and manufacturing arenas.

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Quality In Financial Services