For the second year in a row, the ASQ Energy and Environmental Division (EED) partnered with the ASQ Headquarters Education Department to present the foremost conference in the nation on ISO 9000 and ISO 14000 implementation and use. The 9th ISO 9000/ISO 14000 Conference, held on March 12–15 at the new Marriott Hotel in the heart of downtown Indianapolis, Indiana, included a stellar technical program on these quality management systems (QMS) and environmental management systems (EMS) standards and their use. ASQ is the acknowledged source for quality management concepts and practices in the United States, and EED is widely recognized as a force in the development of environmental management standards and tools. Together, ASQ and EED brought to a single venue the latest information on these standards and their use. Many of the speakers at the conference were among the leaders of the ISO 9000 and ISO 14000 standards development.
The ISO 9000/ISO 14000 Conference covered current and emerging issues in a unique format that allowed managers and practitioners to attend a program focused on ISO 9000 or ISO 14000 or both. The conference attracted 200 attendees this year, including 68 speakers and 132 paid attendees. This attendance figure was about half of the 2001 attendance in Reno, Nevada. This disappointing attendance clearly had an adverse impact on the expected conference revenues. EED depends on its conferences to provide a significant part of its needed operating revenue for programs in a given year. Membership dues alone are insufficient. The Reno conference provided approximately $17,000 in revenue to the division. The expectations for Indianapolis are much lower now.
There are undoubtedly a Number of reasons for the decline in attendance. Principal among them is the economic slowdown in the United States, which has caused many businesses to cut back on all but essential travel. The events of last September 11 were also a factor. Attendance at ASQ conferences in general have been well below that in previous years, and it appears that conferences offered by other organizations have suffered as well.
ISO 9000 technical program
Despite the attendance downturn, the 2002 ISO conference had an outstanding technical program marked by many excellent presentations. The ISO 9000 technical program began on Tuesday, March 12, and included sessions in four tracks addressing auditing, management review, preventive action, and transitions. The keynote speakers were Kathy Harvey and Don Dees of DaimlerChrysler, who spoke on the future state of quality at DaimlerChrysler and the automotive industry in general in a presentation entitled "The Evolution of Quality at the Chrysler Group." Other presentations included
- “Electronic Document Control”–John Walsh (Prism eSolutions, LLC)
- “ISO 9001:2000 as a Vehicle for Improvement”–Jack West (Chair, TAG176)
- “Customer Satisfaction Monitoring and Measurement for Government Contractors”–Mary Ellen Raub (Veridian Engineering Division)
- “Developing a World-Class Digital Nervous System”–Arun Shukla (Kepner-Tregoe, Inc.)
- "Documenting Management: Controlling the Uncontrollable”–Evelyn Mattonen (Hydro-One Networks)
- "How to Minimize Nonconformities during First ISO 9001:2000 Transition Audit"–Baskar Kotte (Quality Systems Enhancement)
- "Linking Management Review to Continual Improvement"–Kathy Robert (Sunrise Consulting) and Jeanne Ketola (Pathway Consulting)
- "Journey to Excellence"–ISO/Sigma the Prudential Way–Susan Hagen (Prudential) and Bill Nemer (Prudential)
- "Making the Most of Customer Satisfaction Data: Practical Examples"–Greg Van Scoy (Burke Customer Satisfaction Associates)
- "Lucent Technologies: The Journey to ISO 9001:2000"–Ahmed Almaziad and Buland Siddiqi (Lucent Technologies)
- "ISO 9000—A Case Study"–Karen Hitchcock (Auto Glass Specialists)
- "Enhancing Performance of Small Organizations through ISO 9000: Indian Experience"–Gulab Malkani (TCM Associates)
All of the technical sessions were repeated in order to broaden attendee selections. This redundancy reflects the emphasis on presenting practical topics that attendees could take back to their organizations.
General plenary session
On Wednesday morning, a general plenary session was devoted to the Registrar Accreditation Board (RAB) and to sector-specific parallel sessions. The RAB plenary included Cindy Miller (RAB) and Reg Blake (BSI) discussing auditor competence and the impact of ISO 19011 and Randy Dougherty (RAB) discussing ISO clause–permissible exclusions. The sector-specific sessions included
- "ISO-Based Sourcing Requirements in the Automotive
Manufacturing Supply Chain"–Joe Bransky (General
- "ISO 9000 for Healthcare: the IWA"–Mickey Christiansen (ASQ Healthcare Division)
- "AS 9100"–Tony Marino
- "ISO 9001 Product Support Initiative: The First Results Are In"–Sandy Liebesman
Common interest program
On Wednesday afternoon, March 13, the conference provided a common interest program that addressed subjects common to quality and environmental management systems in four tracks addressing auditing issues, conformity assessment, aligning your QMS and EMS, and management issues. Presentations included
- "ISO 19011: Guidelines on Auditing QMS and EMS"–Gary Johnson (U.S. EPA)
- "Interpretations of QMS and EMS Standards: Good Idea or Bad Idea?"–Joel Charm (EXCEL) and Morgan Hall (UMCQ)
- "Implementing an ISO EMS in an ISO 9002/QS 9000 Facility"–Karen Czor (Fuller, Mossbarger, Scott and May Engineers
- "Strategic Planning to Achieve Top Management Support"–Joe Green (KVD Quad)
- "Auditor Competency for Combined QMS/EMS Audits"–Mary McDonald (ISO QS), Terry Mors (TEAM Consulting), and Petie Davis (NSF-ISR)
- "Auditor Certification Programs-Overview"–Cindy Miller (RAB)
- "Aligning an ISO 14001 EMS with Your ISO 900 QMS"–Cathy Winterhalter (N-K Manufacturing Technologies)
- "Web-Based Measurements of Training, QEMS Skills, and Management Effectiveness"–Richard Chin (Alamo Learning Systems)
- "Competency Requirements for Internal Auditors"–Ann Phillips (OmniTech International)
- "Assessing Data and Information Quality for EMS and QMS"–Jeff Worthington (U.S. EPA)
- "Using QMS/EMS Integration for a Smooth Transition to ISO 9001:2000"–Joseph Ching (Heraeus, Ltd.)
- "Reduction of Cost and Effort with a Fully Integrated Management System"–Joseph Eads (Stripco, Inc.)
The common interest program sessions experienced a drop in attendance as compared with the ISO 9001 sessions, but several sessions did have good attendance. The feedback on the common interest program sessions indicated that they were timely and informative.
ISO 14000 technical program
The ISO 14000 technical program began on Thursday, March 14, with an excellent keynote address by Robert H. King, the new president of the RAB. King gave a lively and "rewarding" presentation on the mission and scope of the RAB and affirmed RAB's commitment to EMS. Among the "rewards" were Snickers mini-bars for those who gave quick responses to King's questions. Bob King's address was followed by a plenary session on the ISO 14001/ISO 14004 Revisions Update, featuring Connie Ritzert and Jim Highlands, the chair and vice-chair, respectively, of TAG207/SubTAG 1 on EMSs. Ritzert and Highlands reported on the revisions to the standards discussed earlier in the week at the TAG207 meeting in Indianapolis. Attendees had the benefit of fresh and timely information.
The rest of the ISO 1400 sessions included four tracks encompassing EMS in government, ISO 14001 implementation, management systems integration, and ISO 14001/ISO 14004 transitions. The list of presentations that follows bears testimony to the timeliness and comprehensiveness of the program. While attendance was low, the feedback from the attendees indicated that they were satisfied with the content of the program.
In the EMS in government track, the following presentations were made:
- "Greening Government: A Status Report on Executive Order 13148"–Will Garvey (U.S. EPA)
- "Status Report on Achieving ISO 14001 Certification at EPA's Region 3 Environmental Science Center"–Greg Allen (U.S. EPA)
- "Fostering EMS in the Public Sector: The PEER Center"–a panel discussion featuring Jim Horne (U.S. EPA), Faith Leavitt (GETF), Bonnie Phillips (Cincinnati), and Sara Lynn Cunningham (Louisville and Jefferson County, Kentucky)
- "Developing a Matrix for Effective and Efficient Integration of an ISO 14000 EMS with a Typical Quality, Environmental, and Health and Safety Integrated Management System"–Tom Koepp (Bechtel Jacobs)
- "Making EMS Work in the Public Sector: The National Biosolids Partnership Program for Public Utilities"–a panel discussion featuring Jim Horne (U.S. EPA), Peter Machno (National Biosolids Partnership), Jessica Garratt (Appleton, Wisconsin), and Chris Peot (Washington, D.C.)
The sessions provided a broad cross-section of EMS in government activities. The panel discussions were particularly instrumental in providing diverse results.
In the ISO 14001 implementation track, the emphasis was on lessons learned that could be adopted and applied by new users. In these sessions, the following presentations were made:
- "The ISO 14001 Dilemma: Benefit or Burden"–Chuck Georgius (URS Corporation)
- "ISO 14001: Critical Success Factors in EMS Development"–Ron Henderson (ABS Consulting)
- "Options for Multiple Site Implementation"–Bud Smith (Clayton Environmental)
- "The Company with a Mature EMS: What to Do Now?"–Bob Auerbach (KEMA Registered Quality)
- "ISO 14001 Implementation and Operation in the Biotech
Industry"–Jack Blackmer (Novozymes North
- "The Role of ISO 14001 in Re-Engineering Glatfelter: Lessons Learned and Future Direction"–Kelly Snyder (Glatfelter)
- "Compliance-Focused EMS versus ISO 14001"–Bart Solomon (Consultant)
In the management systems integration track, the following presentations were made:
- "Integrating Quality, Environmental, and Health and Safety Management Systems"–Mary McDonald (ISO/QS), Terry Mors (TEAM Consulting), and Ann Phillips (OmniTech International)
- "The U.S. Air Force ESOH Integrated Management System"–Sharon Spradling (USAF)
- "Using Root-Cause Analysis from a Management Systems
Perspective"–John Dew (University of Alabama)
- "Investigation of Establishing and Implementing ISO 14001/ISO 9001 Environmental Quality Joint Management Systems by Processes-Based Management Systems Mode"–Hou-youn Chen (China)
One of the highlights of the integration track was the presentation by Hou-youn Chen from China, which added an international perspective to the program.
In the ISO 14001/ISO 14004 transitions track, the following presentations were made:
- "Combining ISO 14001 and Responsible Care for the Chemical Industry: Responsible Care 14001 Certification"–Wendy Finnerty (BASF) and Barry Stutts (Bayer)
- "Environmental Communication—A New International Standard"–Gary Wilson (Harding ESE)
- "Reducing Risk in Greenhouse Gas Emissions Trading through ISO 14001 Systems and Tools"–John Shideler (Futurepast, Inc.)
- "Using ISO 14001 EMS Aspects in an Energy Management
Program"–Mark Hinebaugh (Detroit Edison)
Gary Johnson facilitated the closing session on Friday morning to get fresh impressions from the attendees about the conference and to set the stage for the next conference in 2003. The feedback indicated that the technical quality of the program was good. People liked the emphasis on case studies and what does and does not work. People felt that there was an appropriate mix of basic and mature subjects and that the presentations were not all "techno-speak."
Such comments were very encouraging, particularly in view of
the attendance. Reality suggests, however, that a two-day or
three-day conference may be more practical in the future. This
and other considerations will be evaluated by EED with our ASQ
headquarters partners, and appropriate adjustments will be made
for the future. EED had a substantial investment in the ISO
conference. Of the 68 principal speakers and panelists in the ISO
conference, 23 are members of the Energy and Environmental
Division. That's called involvement!