Library
Newsletter Archive - full copies of past Division newsletters
Primary and Seconday Education Brief Articles
Higher Education Brief Articles
Complete issues of Primary and Secondary Education Brief and Higher Education Brief
Quality Approaches in Higher Education issues
Workforce Development Brief Articles
Conference Proceedings - Including the 2011, 2012, and 2013 Advancing the STEM Agenda Conferences
Search on ASQ Journal Articles or Proceedings

University of Process
Colleges must stop making short-term decisions that increase financial viability at the expense of offering a quality education. They should evaluate processes and rely on process metrics to produce data that determine unfavorable performances...
- Filetype: pdf
- Publish date: 2015-09
- Keywords:PDSA (Plan-Do-Study-Act), Higher Education Brief, Quality tools

Direct Connection
Continuous improvement methods in education allow teachers and students to better work together to improve learning processes, and they let educators see direct connections to student performance data and classroom learning processes...
- Filetype: pdf
- Publish date: 2015-08
- Keywords:Primary - Secondary Education, PDSA (Plan-Do-Study-Act)

Editor's Note: Time to Reflect
In this issue of the Higher Education Brief, you’ll find resources, tools and techniques that you can use to become a more effective and systematic action researcher...
- Filetype: pdf
- Publish date: 2014-06
- Keywords:Quality Tools, Higher Education Brief
Using Student Satisfaction Data to Start Conversations about Continuous Improvement
Quality Approaches in Higher Education Vol. 2(1) (June 2011) article by Chenicheri Sid Nair and Lorraine Bennett. This article advocates the value of the student voice as a catalyst for initial conversations and discussions about designing and implementing continuous quality improvement action plans in higher education. In the case study, student satisfaction data and feedback collected through unit (subject) evaluations at a large, research-intensive university in Australia were drawn upon to inform a targeted intervention strategy that addressed pedagogical and curriculum design concerns. Working from the student data, staff teams identified and prioritized areas for improvement and focused on making changes that had high impact on student learning. While this systematic quality improvement initiative was developed in response to student feedback in one university, the contention is that this approach has relevance and application to universities around the world that are focusing on impro
- Filetype: pdf
- Publish date: 2014-03
- Keywords:Quality Approaches in Higher Education, Assessment/Surveys
Conference Proceedings: ASQ Advancing the STEM Agenda Conferences 2011-2013
Conference Proceedings for the ASQ Advancing the STEM Agenda Conferences in 2011, 2012 and 2013 held at the UW-Stout and Grand Valley State University. Includes links to ! conference papers and presentations..
- Filetype: pdf
- Publish date: 2014-01
- Keywords:STEM, Conference Proceedings, Educational Quality
Editor's Note: Mind Over Gray Matter
In this issue, we explore the idea of giving students the permission to forget and how quality can help improve their capability and capacity to retain knowledge...
- Filetype: pdf
- Publish date: 2013-12
- Keywords:Primary and Secondary Education Brief

Interview with Lee Jenkins, Author of Permission to Forget
In this exclusive video interview with Lee Jenkins, the author of the classic book Permission to Forget (ASQ Quality Press), you’ll learn the benefits of using quality approaches and tools in schools...
- Filetype: mp4
- Publish date: 2013-12
- Keywords:Primary and Secondary Education Brief, Critical Thinking, Learning Outcomes, NQEC

The Science of Improvement
In this exclusive webinar, Chris Thorn, the director of the Carnegie Foundation for the Advancement of Teaching explains how improvement science is being applied at the k-12 and higher education levels to make it more efficient, effective, and equitable...
- Filetype: mp3
- Publish date: 2013-09
- Keywords:Best Practices, Benchmarking, Process Management

Editor's Note: Scientific Method
Education is at the forefront of an emerging field called improvement science, which is a scientifically rigorous approach to the development, evaluation and dissemination of continuous improvement methods...
- Filetype: pdf
- Publish date: 2013-09
- Keywords:Innovation