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Using Quality Management in Experiential Learning to Facilitate Collegiate Operations Improvement

Article in Quality Approaches in Higher Education, Vol. 6, No. 1

by Walters, Lisa M. ;

Quality Approaches in Higher Edu! cation Vol. 6(1), 2015 article. This case study introduced business management students to a service-learning experience as part of their undergraduate operations management course...

  • Filetype: pdf
  • Publish date: 2015-02
  • Keywords:Quality Approaches in Higher Education, Lean/Six Sigma/DMAIC, Student Retention
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Soft Skills for TQM in Higher Education Standards

by Everard van Kemenade

(From the April 2012 Education Brief) This article examines to what extent soft skills are important for quality professionals and if accreditation standards in higher education adequately require higher education institutions to address these needs...

  • Filetype: pdf
  • Publish date: 2012-04
  • Keywords:Total Quality Management, 21st Century Skills, Accreditation, Higher Education Brief

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