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Facing a New Reality

by Furst-Bowe, Julie

A university used a strategic planning project to address higher education’s shifting student demographics. By heavily involving staff in problem solving, the project revamped the university’s operation methods and improved student retention...

  • Filetype: pdf
  • Publish date: 2015-10
  • Keywords:Process Management; ASQ Higher Education Brief

Podcast: Tree Diagrams


by Jamison V. Kovach;

Tree Diagrams and Process Decision Program Charts (PDPCs) No reproduction or distribution of this work except by permission of the author..

  • Filetype: flv
  • Publish date: 2009-07
  • Keywords:Webinars/Podcasts/Webcasts, Teaching Quality

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