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Facing a New Reality

by Furst-Bowe, Julie

A university used a strategic planning project to address higher education’s shifting student demographics. By heavily involving staff in problem solving, the project revamped the university’s operation methods and improved student retention...

  • Filetype: pdf
  • Publish date: 2015-10
  • Keywords:Process Management; ASQ Higher Education Brief
Open Access

The Business Case for Lean Six Sigma in Higher Education

by Simons, Norma

In this exclusive feature, ASQ Education Division Secretary Norma Simons makes the case that higher education needs to embrace tools and approaches that support systems thinking and teamwork to meet operational performance goals...

  • Filetype: pdf
  • Publish date: 2013-05
  • Keywords:ASQ Higher Education Brief, Change Management, Process Management, Six Sigma,

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