Library
Newsletter Archive - full copies of past Division newsletters
Primary and Seconday Education Brief Articles
Higher Education Brief Articles
Complete issues of Primary and Secondary Education Brief and Higher Education Brief
Quality Approaches in Higher Education issues
Workforce Development Brief Articles
Conference Proceedings - Including the 2011, 2012, and 2013 Advancing the STEM Agenda Conferences
Search on ASQ Journal Articles or Proceedings
Balancing Customers' Needs and Standards in Higher Education
Quality Approaches in Higher Education Vol. 3 (1) Feb 2012 article by Cathy Hall, William Swart, and Steve Duncan, all faculty at East Carolina University. As major business enterprises, today’s colleges and universities may want to consider strengthening their customer oriented approaches in interactions with students. Institutions of higher learning are grappling with difficult fiscal realities, a new emphasis on students as consumers, faculty challenges in balancing rigor and student course ratings, as well complex human performance processes. Student expectations, faculty pressures, and competitive markets all contribute to an environment where it’s now commonplace to negotiate critical standards in higher learning. This article examines various influences on institutions of higher learning as they move toward a customer-oriented focus. It also stresses the importance of balancing the needs of various customer groups while continuing to serve as purveyors of educated human resources
- Filetype: pdf
- Publish date: 2012-02
- Keywords:Quality Approaches in Higher Education, Educational Quality

The Observation Tower: Not Invented Here: Tales From the Dark Side of Innovation
QED News-Spring 2011
An editorial by Dr. Marianne Di Pierro. Published as the "Observation Tower" editorial in the ASQ Education Division's fall issue of its newsletter, "QED News"...
- Filetype: pdf
- Publish date: 2011-10
- Keywords:Educational Quality,Division Activity

Mathematics in the Life Sciences: Developing a Best Practice Presentation
Conference Presentation Handout
Authors of paper include Jennifer Fellabaum, Jeni Hart and Rainer Glaser Conference Presentation Handout 2011 ASQ Advancing the STEM Agenda Conference..
- Filetype: pdf
- Publish date: 2011-07
- Keywords:STEM, Conference Proceedings, Continuing Education, Creativity, Critical Thinking, Division Activity, DMAIC, Educational Quality, Episemological Beliefs

Gender Differences in Student Responses to Physics Conceptual Questions Based on Question Content
Conference paper for the 2011 ASQ Advancing the STEM Agenda in Education, the..
- Filetype: pdf
- Publish date: 2011-06
- Keywords:STEM, Teaching Quality, Educational Quality, Conference Proceedings

The Observation Tower: Resistance to Assessment: Why You Can’t Get “There” From “Here”
QED News-Spring 2011
An editorial by Dr. Marianne Di Pierro. Published as the "Observation Tower" editorial in the ASQ Education Division's spring issue of its newsletter, "QED News"...
- Filetype: pdf
- Publish date: 2011-05
- Keywords:Educational Quality,Division Activity

Education Division Brochure
October 2010
ASQ Education Division brochure describing goals and activities of the Education Division..
- Filetype: pdf
- Publish date: 2010-10
- Keywords:Educational Quality

The Observation Tower: Perspectives on the Dissertation Advising Model
QED News-Fall 2010
An editorial by Dr. Marianne Di Pierro that relates the language of quality to dissertation advising and coaching. Published as the "Observation Tower" editorial in the ASQ Education Division's fall issue of its newsletter, "QED News"...
- Filetype: pdf
- Publish date: 2010-09
- Keywords:Educational Quality

A Quality Career in School Leadership
(From the December 2008 Higher Education Brief) Lloyd C. Kilmer, an educational leadership professor, writes about using quality tools and methods for principal and superintendent preparedness classes...
- Filetype: pdf
- Publish date: 2008-12
- Keywords:Educational Quality, Higher Education Brief