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Search on ASQ Journal Articles or Proceedings
Soft Skills for TQM in Higher Education Standards
(From the April 2012 Education Brief) This article examines to what extent soft skills are important for quality professionals and if accreditation standards in higher education adequately require higher education institutions to address these needs...
- Filetype: pdf
- Publish date: 2012-04
- Keywords:Total Quality Management, 21st Century Skills, Accreditation, Higher Education Brief
Baldrige in Education
Overview of the Baldrige system for K12 school systems; a 25 minute summary of the workshop that was presented at the 2011 NQEC workshop by Jay Marino and Becky Martin..
- Filetype: mp4
- Publish date: 2012-03
- Keywords:Webinars/Podcasts/Webcasts
Using Student Satisfaction Data to Start Conversations about Continuous Improvement
A podcast by Professor Sid Nair, University of Western Australia, based on the June 2011 Quality Approaches in Higher Education article " Using Student Satisfaction Data to Start Conversations about Continuous Improvement" By Chenicheri Sid Nair and Lorraine Bennett.
- Filetype: mov
- Publish date: 2012-03
- Keywords:Webinars/Podcasts/Webcasts
Quality Approaches in Higher Education, Vol. 3 No. 1
Quality Approaches in Higher Education Vol. 3 No. 1 (February 2012), New Perspectives on Customer Focus Editor Deborah Hopen..
- Filetype: pdf
- Publish date: 2012-03
- Keywords:Quality Approaches in Higher Education,Continuous Improvement, Technology
The Essential Facts
(From the March 2012 Education Brief) In Lynnette Bumgarner’s first-grade class, the Essential Facts System™ is instrumental in helping students retain and build on knowledge throughout the school year...
- Filetype: pdf
- Publish date: 2012-03
- Keywords:Continuous Improvement, Primary and Secondary Education Brief
Teaching Quality Impacts Student Achievement
(From the March 2012 Education Brief) In the School District of Lee County, FL, professional development in the area of quality tools and processes is helping teachers to significantly impact student achievement...
- Filetype: pdf
- Publish date: 2012-03
- Keywords:Continuous Improvement, Primary and Secondary Education Brief
Teachers That Make a Difference
(From the March 2012 Education Brief) In this issue of the Primary and Secondary Brief, read about teachers and schools working to define quality teaching and achieve it with the use of tools and techniques that foster continuous improvement...
- Filetype: pdf
- Publish date: 2012-03
- Keywords:Continuous Improvement, Primary and Secondary Education Brief
IS0 26000 and Educational Leader Preparation
A discussion of ISO26000, social justice in education and the connection to social responsibility; also linkages between ISO26000 and ELCC/ISSLC Standards...
- Filetype: pdf
- Publish date: 2012-02
- Keywords:21st Century Skills, Teaching Quality, Social Responsibility
An Integrated Approach to Quality Enhancement at a Multi-Campus University
Quality Approaches in Higher Education Vol. 3 (1) Feb 2012 article by Chenicheri Sid Nair, Patricie Mertova, and Nicolene Murdoch. This article focuses on a multicampus, research intensive Australian tertiary institution and examines one aspect of how the institution approaches quality management. In particular, it explores the recently introduced integrated evaluation data management system that consolidates and stores data from multiple internal and external sources to enable improvement and benchmarking. It also highlights some of the systems in place to communicate mprovement to students and external agencies.
- Filetype: pdf
- Publish date: 2012-02
- Keywords:Quality Approaches in Higher Education, Assessment/Surveys, Benchmarking, Best Practices
Balancing Customers' Needs and Standards in Higher Education
Quality Approaches in Higher Education Vol. 3 (1) Feb 2012 article by Cathy Hall, William Swart, and Steve Duncan, all faculty at East Carolina University. As major business enterprises, today’s colleges and universities may want to consider strengthening their customer oriented approaches in interactions with students. Institutions of higher learning are grappling with difficult fiscal realities, a new emphasis on students as consumers, faculty challenges in balancing rigor and student course ratings, as well complex human performance processes. Student expectations, faculty pressures, and competitive markets all contribute to an environment where it’s now commonplace to negotiate critical standards in higher learning. This article examines various influences on institutions of higher learning as they move toward a customer-oriented focus. It also stresses the importance of balancing the needs of various customer groups while continuing to serve as purveyors of educated human resources
- Filetype: pdf
- Publish date: 2012-02
- Keywords:Quality Approaches in Higher Education, Educational Quality
