Editor's Note: College Inc.

Abstract: Can academia be efficient? In recent years, higher education has encountered increasing pressure to operate more like a business—leaner, more accountable and more responsive to the needs of its customers. Skyrocketing tuition, declining public funding, low graduation rates and underprepared graduates are just a few issues weighing on the institution. In this issue, we explore approaches colleges and universities can use to combat these woes.

Keywords: Lean/Six Sigma/DMAIC - Change Management