Quality Approaches in Higher Education, Vol. 3 No. 1

Abstract: Quality Approaches in Higher Education Vol.3 No.1 New Perspectives on Customer Focus The articles in this issue include:
Balancing Customer Needs and Standards in Higher Education Cathy Hall, William Swart, and Steve Duncan
Using Social Media to Enhance Students’ Learning Experiences James A. Griesemer
An Integrated Approach to Quality Enhancement in a Multi-Campus University Chenicheri Sid Nair, Patricie Mertova, and Nicolene Murdoch
In-Class Versus Interactive Television Instruction: A Study to Determine Comparability David Plum and Christine Robinson

Keywords: Quality Approaches in Higher Education - Continuous Improvement - Technology