ASQ - Education Division

Realizing Strategic Priorities Through Integrated Planning and Improvement

Abstract: Pennsylvania State University’s (Penn State) strong and evolving experience with continuous quality improvement (CQI) and strategic planning is allowing the university to better address the difficulties of declining funding and increased expectations from its stakeholders. Penn State’s CQI and planning efforts go back more than 25 years, but the approaches have evolved over time.

Keywords: Higher Education Brief - Continuous Improvement

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